Thank you for choosing LINNER products. Our products come with a 45 calendar days return period, active from the date of delivery. If you are not entirely satisfied with your purchase, we’re here to help.

Warranty

1)LINNER products are entitled with 12 months warranty service, starting the date when the product is received.
2)We provide customer support for non personal damage and hardware problems.
3)For product damage caused by customers, you can still contact us through: support@linnerlife.com, and we will provide you with further assistance. However, customers may need to bear related costs such as freight and spare parts.

Returns

To be eligible for a return, your item must be in good condition, in original packaging, the receipt or proof of purchase are also required. 

For certain situations, only partial refunds are granted.
1)Any item not in its original condition (damaged or missing parts for reasons not due to our error)
2)Any item that is returned more than 30 days after delivery 

To start the return process, please contact us at support@linnerlife.com to submit return application, once approved, we will send you a return instruction.

Exchanges

If you need to exchange the same item when the item is defective or damaged, please contact us at support@linnerlife.com.

Refunds

Once we receive your item, you will receive a notification. After inspecting the item, we will notify you about the status of your refund. If your return is approved, we will initiate an immediate refund to your credit card (or original method of payment).

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.